Yes , you can add a personal message to your order free of charge. We will seal it in an elegant envelope with a wax seal. You can easily add your message during the checkout process.

Yes, every order is presented in a high-quality FAERELLI gift box . In addition, you will receive an Opal Certificate confirming the authenticity of your jewelry. If you wish, you can also add a personal message during the ordering process.

Yes , your order will be delivered with a certificate attesting to both the authenticity of the opal and the originality of FAERELLI. These certificates guarantee the authenticity and quality of your jewel.

Invoices are sent digitally via email , so that the FAERELLI package can be given away directly without having to be unpacked first.

Yes , you can have many of our jewelry pieces engraved. Once you have selected an opal jewelry piece, an engraving button will appear, if available, so you can add a personal touch to your jewelry.

Each FAERELLI jewelry piece comes with a certificate that confirms both the authenticity of the opal and the originality of the product. This certificate guarantees that you will receive an authentic FAERELLI jewelry piece of the highest quality. Be sure to only purchase through our official website or authorized dealers to be sure you are purchasing genuine FAERELLI products.

A solid opal is a natural opal that exists as a single stone throughout its entire thickness, without any additional layers or reinforcements.

A doublet consists of two layers: a thin layer of genuine opal bonded to a base of a sturdy material such as ironstone or black obsidian. This strengthens the opal and makes its colors stand out more.

A triplet consists of three layers: a thin layer of opal glued to a dark base and topped with a clear quartz or glass cover. This top layer protects the opal and enhances its shine and colors.

A mosaic opal is a special type of opal that consists of many small, flat pieces of genuine opal glued to an often dark base like a mosaic. The mosaic opal is then often covered with a clear protective layer of quartz or glass, similar to a triplet.

Each of these variants has its own unique characteristics and offers different aesthetic possibilities. More details and pictures can be found in this post .

The "fire" of an opal refers to the dazzling play of colors that is visible on the surface of the stone when it is moved in the light. This play of colors is caused by the diffraction of light in the tiny, regularly arranged silica spheres that make up the opal. The "fire" appears in bright colors such as red, blue, green, yellow and orange and is one of the most fascinating features of an opal. The intensity and variety of the fire contribute significantly to the beauty and value of the opal.

For further details on the physical properties, see the article: What are opals ?

If you want to find out everything about opals, please visit our knowledge portal . There you will find extensive information, including information about the properties, history, processing methods, types of opals and care of opals.

You can find tips in our article on product care . If you have any questions, please do not hesitate to contact us.

The category " High Jewelry " includes absolutely unique pieces . Each piece of jewelry is unique in design, pattern and color - it only exists once in the world. These exclusive one-off pieces are true works of art that shine through their uniqueness and exceptional craftsmanship. In this category too, there can be wonderful combinations of pieces of jewelry that are perfectly coordinated. You are welcome to make an appointment for an individual consultation.

The " Jewelry " category refers to designs where the shape is identical and the fire of the opal is very similar . This allows us to offer sets where pendants, earrings, rings and bracelets fit perfectly together and form a harmonious unit.

You can easily track your order. Click here to see where your package is currently located. Once your package is in transit, you will receive an email notification and can grant authorization to drop it off with neighbors or other options if necessary.

For every order, shipping is free within Germany.

We ship your order as a DHL parcel so that it reaches you safely and quickly.

Within Germany, shipping usually takes just one working day if you order before 4 p.m. Your order will be delivered within 2 working days at the latest. However, for our "High Jewelry" collection, shipping can take up to 2 weeks, as the piece of jewelry may still have to be made. You can find this information on the respective product page.

Yes, that is possible. The prices and delivery times for shipping abroad are calculated automatically when you enter your address.

If your piece of jewelry was damaged after receipt, we are happy to offer you a repair option. Please contact our customer service to report the damage and discuss the next steps. We will find a solution together.

If your order is not delivered or arrives damaged, please contact our customer service . We will investigate the incident and find a solution together, be it a replacement, repair or refund. In the event of a damaged delivery, keep the package and its contents until the process is completed. We pack our jewelry with the utmost care in reinforced gift boxes so that your order arrives safely and intact.

To return an item, please contact our customer service . We will provide you with a return label and inform you of the next steps. Please note that the item must be returned in its original condition and in the original packaging.

Our return and exchange policy states that you can return or exchange items within 14 days of receipt, provided they are unworn, undamaged and in their original packaging. Custom-made or engraved jewelry is not eligible for return or exchange. Please contact our customer service to start the return or exchange process.